The Questions People Actually Ask Before Working With Us

No, and the difference matters when you are deciding who to call.

A managed service provider operates your technology — they hold the admin credentials, they run the helpdesk, they patch the servers. You pay them a fee, usually monthly.

An advisor evaluates options, makes recommendations, and coordinates the providers you select. We do not take over your environment and we do not bill you. The two roles are complementary rather than competing — plenty of our clients have an MSP and still want independent input when a large decision comes up.

When you move forward with a provider through us, that provider compensates us through their partner program. It is the same model a commercial insurance broker operates on.

Your pricing is the same or better than going direct, because the provider is paying out of an existing partner budget rather than adding to your invoice.

The honest caveat: compensation is not identical across every provider. That is exactly why we tell you what we are recommending and why, and why “keep what you have and renegotiate it” is a recommendation we give regularly.

Most of our clients do. The IT team usually knows precisely what is wrong — what they do not have is a spare month to run a market evaluation, write requirements, and manage six vendor conversations.

We do that part and hand back a comparison. The internal team keeps the decision.

The first conversation is about an hour. Evaluation typically runs one to two weeks depending on how many providers are in scope and how quickly information comes back.

Implementation timelines belong to the provider you select, not to us — but we stay involved through it, so slipping timelines get escalated by someone who has done it before.

That happens, and it is a legitimate outcome. Sometimes the existing platform is fine and the real problem is a configuration nobody revisited, or a contract that simply needs renegotiating at renewal.

You are not obligated to buy anything, and we are not going to manufacture urgency to change that. The relationship is worth more than one transaction.

Both. Renegotiating an existing agreement is frequently the better outcome, particularly if you are approaching a renewal with leverage you did not know you had.

We will tell you when switching is not worth the disruption.

• An hour with someone who knows how the business actually operates
• Recent invoices for the services in question, if they are handy
• Copies of current agreements, or permission to request them from the providers

That is genuinely it for the first stage.